This is our Return Policy:
- If you are not satisfied with your purchase, you will have 30 days from the receipt of your order to return the item(s) to Studio Clay.
- Please ensure that items are returned clean, unworn and have all their tags on.
- We recommend that you return items in their original packaging to ensure the necessary protection when in transit. This way you will also be minimizing the ecological impact of the returns process.
- When we receive your package, we will inspect the condition of the items before proceeding to the refund, and if the items are damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs).
- The refund will be made via the same payment method that was used for your initial purchase.
- You will receive the return confirmation via email once the return has been completed.
- It can take up to 30 days to receive and complete your return. Please be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
- If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process. Please note that if you live outside the European Union, you could be subject to customs clearing/duties and local taxation.
- International shipments may be subject to customs processing and additional charges which vary from country to country, therefore you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival.